BCI Crisis Management Report 2023
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It is our pleasure to introduce the BCI Crisis Management Report 2023. We are extremely grateful to have the sponsorship of F24 in producing this new report. As business continuity’s wider involvement in the resilience of organizations becomes ever more apparent, its participation in crisis management programmes is crucial to creating and maintaining a resilient organization throughout a crisis situation.
With the advent of new technologies, new organizational structures, and new regulatory requirements, crisis management has come a long way since it became a formalised practice forty years ago. The pace of change in the industry is rapid and this report bears testament to that.
Over the two years since the last Crisis Management Report was published, the urgency of the COVID-19 pandemic has eased and organizations have already made significant changes to the way crises are managed. However, now the dust is starting to settle on the learnings from the response to COVID-19, organizations are taking a more critical view of their crisis management practices and confidence levels in crisis management programmes, although still high, have declined slightly since 2021. less than two-thirds (61.1%) of respondents rate their organization’s capabilities as good or higher; compared to more than three-quarters (75.1%) in 2021. Furthermore, hopes of crisis management becoming a more collaborative domain have still yet to fully materialise, with near a third of organizations (28.9%) considering silos to be a concern. Some hope was gleaned from interviews, however, which showed pockets of excellent practice developing in some organizations and industries.
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