BCI Emergency and Crisis Communications Report 2022

  • 23 February 2022

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The BCI Emergency & Crisis Communications Report 2022, sponsored by F24, is now available to download. This year, the report found:

  • Only a marginal rise in the usage of SaaS solutions by organizations, but there is still an expectation that businesses will invest in new technology to enhance their own range of in-house solutions this year.
  • Organizations are now investing more in specialist emergency and crisis management tools to support remote business operations.
  • The ‘golden hour’ target for organizations to respond to a crisis and execute their emergency communications plan is still in play for more than 80% of respondents. In fact, the ‘golden five minutes’ is now a valid option for just under a quarter.
  • The number of organizations exercising their emergency communications plans at least once a year has fallen to 78.6% from 82.3% in 2021.