We are pleased to present the seventh edition of the BCI Emergency and Crisis Communications Report, sponsored by F24.

This year’s report shows a noticeable shift in the way organizations manage their emergency and crisis communications. New technologies are becoming game changers in the way organizations communicate, collaborate and act in a crisis scenario.

Practitioners are also changing the hardware devices they use to interact in a crisis. To manage crises effectively and nimbly, the best way of doing this, for most, is by using the device which they always have on them in person: their smartphone.

We are further noting that organizations are seeking to mature their emergency and crisis communications strategies as they finalise their new working practices. For organizations that still have a lot of staff working on site, walkie-talkies and radio communication still have their place.

However, whilst technology has gone a long way in creating solutions that help practitioners to manage crises more effectively, plans still fail. Organizations frequently lack the ability to elicit an effective response because staff do not receive regular training on tools and processes, they do not take part in sufficient exercising, managers fail to update contact information, or contact information is housed in spreadsheets on various computers.

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