To proactively respond to our members demands both now and in the future, NBS has redesigned how it prepares for, responds to and recovers from incidents. Recent incidents in the industry have demonstrated the critical service the financial sector provides to its customers (including vulnerable customers) ensuring that day to day needs are met without disruption (buying the weekly shop, paying bills and services on time, saving for the future; investing in a new or current family home). 

Find out how Nationwide Building Society (NBS) is Investing in Resilience in this case study.

Part of BCAW 2019