Mrs Olusola Jinadu BSC, BA
Head of Membership Experience, BCI, United Kingdom, Affiliate
Shola is a dedicated professional with 10+ years of experience in professional memberships.
As the Head of Membership Experience at BCI, she ensures seamless and positive member journeys, focusing on experience, retention, and satisfaction. Shola collaborates with cross-functional teams, analysing data and gathering feedback to improve member offerings.
Previously, as the Member Experience Manager at the Chartered Institute of Housing, she excelled in developing member benefits, implementing systems, and leading engagement campaigns. She co-chaired the EDI Steering Committee, shaping their strategy and raising awareness in the workplace and the sector.
With a Bachelor's degree in Architecture and certifications in inclusive mindset and leadership, she is a collaborative problem-solver, delivering value to members and driving BCI's success.